Jadu .Services gives your customer service representatives the power to access rich joined up content for your organisation's services, enabling them to respond to customers with the most up-to date, consistent and accurate information available.
Features include a contacts database and customer service scripting that enables Customer Service representatives to access and update information relating to:
- service descriptions and scopes
- legal information
- charges and payment methods
- service delivery details
- guidance notes
- FAQs/Answers
- process flows
- contact and additional information
Jadu's .Services has enabled us to ensure that consistent information is provided to our customers whenever they contact our service centre. Our advisors can all access up-to-date and accurate service information quickly and efficiently via a simple web interface and with a powerful search - powered by Google.
Elizabeth Thatcher, Lichfield District Council