Canberra, Australia. February 15th 2016. Fairfield City is one of the largest Councils in Sydney with a strong customer service ethos and a commitment to making residents’ lives easier by providing 24/7 access to customer-centric council services information.
The recent launch of a more intuitive, modern and responsive 24/7 customer service solution will underpin greater customer satisfaction through the online channel and achieve greater efficiencies in processing customer requests.
Recognising the need to invest in a brand new web platform, Fairfield City have commenced a digital transformation to serve both the needs of the present community, alongside the future requirements and demands of customers wanting to use the Council website as the main channel for engagement.
Fairfield City Council customers had been accessing the Council’s previous website through mobile devices at an accelerated rate, and saving customers time regardless of their browsing device was one of the key requirements in the initial phase of the Council’s web transformation strategy.
Mobile access, modern functionality and improved search were identified as key drivers to improved website adoption and the foundation for encouraging increased online transactions.
The Council identified that the particular types of customer transactions requiring modernisation and improvement were the facilities to report issues, request information and make payments. The new Fairfield City Council website represents the first phase in the Council’s online transformation, and provides a platform to introduce further improvements for aiding citizen engagement
The Council website is built on the Jadu Continuum platform, and designed by Spacecraft.Digital.
