Birmingham City Council

Watch The digital journey of Birmingham City Council a talk by Paula Buckley, Assistant Director of Customer Services.

Learn more about the design process used to create the award winning birmingham.gov.uk portal, including the extensive user research and eye-tracking lab testing techniques.

A digital success story

Birmingham City Council, Europe's largest local authority serving over one million customers, recently implemented the Jadu Continuum digital service platform to better serve its customers.

Birmingham City Council held user testing sessions, focus groups and eye tracking experiments to ensure that the new website design and structure, as well as the user journeys were given as much attention as possible.

The newly designed website was launched late in 2016 following a six month implementation of the Jadu Continuum Web Content Management system and was soon recognised by the international Webby Awards in March 2017 and went on to win the European Lovie Awards in October 2017.

During the early phases of the project, Birmingham City Council consulted with its residents and stakeholders on the new design, which was delivered by Midlands based creative agency Spacecraft Digital. The council are now investing in the Jadu Continuum Platform (XFP & CXM) for digital customer management and 'lite' CRM.

Learn more on the Birmingham story

If you want to learn more about how we helped Birmingham, please get in touch using the following form.

Check out the journey taken by Birmingham City Council on their blog medium.com/@FutureOfBham.

We were focused on ensuring the platform we chose for powering birmingham.gov.uk was modern, robust and could scale to a city the sheer size of Birmingham.

Chris Gibbs, Service Director for Customer Services.

Content Management System

Reach out to your customers on any device with a highly secure, flexible and liberating publishing solution.

XForms Professional

Build efficiency into your services by connecting with your customers. Intelligent forms on all devices, providing rapid service transformation with flexible integration.

Customer Experience Management

Create and manage customer interactions and expectations in real time, keeping your customers informed and up to date.