Remaking a digital future, accessible to all

Recently, we started working with Remploy, the UK’s leading provider of disability employment services. It was an opportunity to re-develop their digital presence and deliver something meaningful for the thousands of disabled people in the UK.

Accessibility has always been one of Jadu’s founding principles - we design with standards, semantics and with end users in mind. It’s written into our core directives and we work really hard to keep it at the top of our agenda when we design digital services. We partner with AbilityNet to ensure our skills and knowledge are as up to date as possible and so we can pass that value on to our customers and users.

From the sales process through to project initiation, Jadu’s SPACECRAFT team invested time and resource to understand the Remploy business and absorb the organisation’s culture and objectives. Remploy took this opportunity to learn how SPACECRAFT and our design process worked. Building a strong partnership to facilitate constant collaboration was the secret to the success of this project.

remploy on three screens

At face value it looks like SPACECRAFT have only delivered a new website however it’s much more than that. The site is made up of a beautiful front-end design, ensuring compliance with accessibility standards as well as a number of custom developments to facilitate bespoke user journeys for four different user types.

The user type is determined at the point of registration, from which point the content they see when logged is dependent on the data provided. For example, individuals looking for employment are guided through the process of looking for jobs as well as preparing to apply. This digital service is complemented by in branch support, providing a blended service to individuals. The website is far from a simple information source, it is designed to support and develop / prepare users for living and working with disabilities.

Remploy my accountThe work included creative and responsive design, implementation of the Jadu CMS and XFP products and creation of an accessible online digital recruitment platform including a digital guide for making job applications, writing a CV and getting 121 support from an advisor as well as Job Search, email alerts and online discussion

Our good friend Maxine Moss-Black, Head of Digital Services, explains how it’s not just a new look and feel:

It offers disabled jobseekers complete choice over their journey into employment. They can use our online services as well as additional face-to-face support in a branch. This blended approach puts disabled people at the heart of our digital offering.

From the outset we ran workshops with the Remploy team around content hierarchy and eye tracking sessions to capture very early feedback from our initial design concepts. We also facilitated a series of user workshops at the Remploy Coventry branch, to gain a deeper understanding of Remploy user’s opinions and behaviour while accessing the web. The participants were asked questions around their web use and how Remploy helps them. This was then followed with a content hierarchy workshop, where participants were asked to rate the elements on the current site, from most to least important.

The goal was to gain insights into what users would like to see in an online service from Remploy and what their expectations are based on previous experiences.

We’re really proud to be working with Remploy now and in the future, delivering new features and iterating over the creative and technical work - taking in user feedback and making the service even better. What we’re really excited about though, is the impact this work has on the lives of disabled people in the UK and helping to connect them with businesses to get work and build careers.

Here’s Remploy’s Digital Lead, Emily Skinner, talking about the project at the recent Jadu Academy in Manchester.

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