Insight Live Week - AI and Technology Shift in Local Government
5th November 2019
- Hosted at Online
- Starting at 12:00 - 13:00
Join us in this one hour webinar as part of Insight Live Week to find out why technology shift is important in Local Government.
Insight Live Week (4 – 8 November 2019) is the virtual summit you can take part in without leaving the comfort of your desk. Even better, unlike physical conferences where you end up sitting through content you just don’t need, Insight Live lets you dip in and watch the specific talks on the topics that matter to you.
Mike Smart, Engineer at Jadu, is running this 1-hour free webinar during Insight Live week. The talk will focus on AI and Technology Shift in Local Government.
Technology is the enabler to better service, no longer the channel. Customers and end-users are already in the channel. We need to connect services, leverage partnerships and innovate to meet them there.
We’ve chosen to integrate with Amazon Lex, to offer Jadu CXM users the ability to enable chatbots into their customer service offerings. We have worked with Northampton Borough Council in the early stages of research and development to ensure we implement Amazon Lex with local government at the forefront of our minds.
Join us in this one hour webinar to find out why technology shift is important in Local Government.
“We get 300,000 calls a year, if we can automate even 20% of those – we have a saving of £250k per year with very little effort, before we even start to look at automating transactions.” Kevin White, Services Manager, Northampton Borough Council.