CXM Open Day, Cherwell
25th February 2020
- Hosted at Cherwell District Council Bodicote House, White Post Road, OX15 4AA
- Starting at 9:00 - 14:00
On the 25th February 2020 Cherwell District Council is opening its doors to share its digital transformation journey.
Cherwell District Council are opening their doors to share their experiences and lessons learned about how they moved (together with South Northants Council) from a legacy CRM system and separate forms product to the Jadu platform and real-time integration to Collective from Bartec Municipal Technologies and Idox Uniform. Key stakeholders of the project will be explaining how Cherwell took waste and other services online, starting with bulky waste, and achieved high levels of customer satisfaction.
This will include:
- How taking these initial waste services online was the start of the digital transformation of other services as the shared CRM platform was replaced, including abandoned vehicles, antisocial behaviour, dog services, food safety, fly-tipping, pest control, street cleansing all using integration to Idox Uniform.
- How other key case types moved to the Jadu platform such as complaints and FOI requests.
- How CDC is currently working on leisure bookings with Office 365 calendar integration.