What is the role of AI in assisting the delivery of frictionless digital customer experience in the future?
At Jadu we're serious about AI & Machine learning, in the keynote from the Birmingham Jadu Academy CEO Suraj Kika, presents what organisations should do to prepare to be able to fully exploit the new technology.
Download 3 Elements of Digital Customer Experience Whitepaper!
There are three simple rules upon which you can base a strategy for digital customer experience. More than principles, these are the base elements that make the chemistry of creating a culture of customer:
Know Customer Needs
Offer Frictionless Self-service
Meet users where they are
The introduction of AI to enhance the user journey starts with these elements. We've summarised the 3 Elements of Digital Customer service in this handy Whitepaper.