A capacity audience joined us in Birmingham for the first Academy of 2017. AI & Machine learning was the theme of the day that also included some great customer stories.
Digital Customer Experience & Stories
Keynote - Profiles of the future
The Academy Birmingham 2017 keynote by Suraj Kika, Group CEO of Jadu. He looks at and discusses how to attract, retain and engage customers with process automation and AI.
Birmingham City Council - Zero to Hero
The remarkable story of Birmingham City Council told by Assistant Director for Customer Service Paula Buckley. A bold vision and innovative digital strategy, not to build a website - but to build a digital platform.
Digital Culture Change
A presentation by Karen Steel & Jon Barker from Stoke on Trent Council.
My Account and service automation
A presentation by John Nield & Mike Airey from Swindon Borough Council.
There are 3 simple rules upon which you can base a strategy for digital customer experience. Know customer needs, offer frictionless self-service and meet users where they are.