A digital journey to improve online service delivery
Moving to smarter online services, and switching from Salesforce to Jadu CXM to digitally support citizens.
The digital team at The London Borough of Hounslow (LBH) are embarking on an exciting, innovative and ambitious digital journey to improve their service delivery for their citizens. LBH currently use Jadu's full platform to support their end-to-end digital service delivery to their citizens.
Moving from Salesforce to Jadu CXM, Claire Wilkinson
Find out more about London Borough of Hounslow's digital journey
Watch their webinar
Moving from Salesforce to Jadu CXM to track customer and member cases in true Amazon-style
Claire Wilkinson, Digital Programme Lead and Tina Dunkin, Customer Relations and Improvement Manager from The London Borough of Hounslow shared their digital transformation journey from their legacy CRM to Jadu CXM in a fantastic 1-hour webinar.
We also held a quick Q&A session at the end, which was packed full of useful questions and answers.
“Jadu Continuum CXM is doing for local government what Amazon does for ecommerce - if you can track a parcel right to the end of your driveway, why shouldn’t you track customer and member cases for something that really matters?” Claire Wilkinson, Digital Transformation Lead, London Borough of Hounslow.
Launching an end-to-end garden waste digital service
Victoria Lawson, Director of Customer Relations, Environment and Culture, transformed web and transactions by iteration, tackling some of the hardest first.
The council recently launched an end-to-end digital service for their garden waste service in just two weeks using standard Integrations Hub connectors with Jadu.
Integration is the foundation: a journey through waste
The journey to smarter online services whilst reducing back-office systems and face-to-face contact was a deep-dive into integration for Hounslow Council. They started with the integration with Bartec’s waste management system using Jadu CMS and XFP and how it provides a seamless experience for the collection team and residents alike.
Sam Hamilton, Website & Applications Development Manager, discusses the integration with Bartec and Jadu, as well as gives a 45 second summary about their decision to choose Jadu XFP.