COVID-19 Community Toolbox



In response to the ongoing and escalating Coronavirus crisis and the new challenges it is creating for Local Government and Higher Education sectors - we have created a global initiative to provide support with digital tools.

The COVID-19 Community Toolbox is a place to share assets and resources to build digital services to help support communities through the Coronavirus crisis.

We know that many of our local authority customers are having to react quickly and efficiently to be able to support citizens.

We want to know how we can best support your organisation at this time, please reach out to us at with further ways we can support.

Download Key Assets

Assets iconWe are continually updating our library with XFP forms and CXM case types that our community are developing to tackle needs specific to the COVID-19 crisis (including forms for donations, volunteering and grant applications). All available to download and use.

View the COVID-19 assets

NEW: COVID-19 Special Announcement Widget creates, maintains and promotes schemas for structured data on the internet to enable search engines to understand your websites better. has defined a standard for publishing information about COVID-19 announcements, this enables organisations to tell search engines that they have important information regarding the pandemic on their websites.

This widget makes it easy for you to publish important information and announcements that might include:

  • Lockdown directives
  • Closure notices
  • Quarantine guidelines
  • Travel restrictions
  • Opening of a testing centre
  • Cancelation or changes to planned events
  • Revision of shopping hours or other shopping restrictions
  • Disease spread maps and statistics

Learn more / watch demo video

Building digital services together during crisis

Episode 2:
On the 15th April we held an open conversation with almost 70 organisations from around the world, now available to watch on YouTube. Panelists included Medway Council (UK), Swindon Council (UK) and Logan City Council (Australia), who focused on their immediate experiences and challenges in responding to the current pandemic situation and also what the recovery process will look like and what challenges are likely.

Watch Ep.2 now

Jadu partner ideas and support web event

Episode 1:
To start the Coronavirus Social Response from Jadu, we held a 1 hour web meeting with leading partners Methods, Sopra Steria, LGAQ, Northgate Public Services, Pitney Bowes, Blue Prism, Aligned Assets, Bartec, Cludo, CGI and Hyland Software.

Watch Ep.1 now

Podcast Episode 3

With Jonathan Lagden, Braintree District Council & Graham Rees-Evans, Shaw Trust.
Braintree District Council talks to us about placing accessibility at the very core of its website redesign amidst a global pandemic.

Podcast Episode 2

With Sarah Talbot, Swindon Borough Council.
Sarah talks about the emerging technology work that the council has been doing amidst this pandemic.

Subscribe to our Jadu COVID-19 Community Podcasts on Soundcloud.

Podcast Episode 1

With Catherine Iles, Medway Council.
Today’s episode features Catherine Iles who is Head of Digital at Medway Council. Catherine and her team produced a clean, crisp, easy to navigate Coronavirus page that brings everything together in one place.

Things to Broadcast

Useful COVID-19 resources and links to share with your users (including apps and official guidance).

Useful Links

Keep Up to Date

Learn how we're shifting our way of working to support our customers and building a community during the COVID-19 crisis.

Read the Blog

Channel Shift Reset

Coronavirus Social Responsibility

Suraj Kika, Jadu CEO, writes an open letter to the team covering CSR (Coronavirus Social Responsibility) about how their way of working will change to refocus through COVID-19. 

Read CSR Statement

Keep Talking - COVID-19

Join the Customer Slack channel #Community-Response. Simply add yourself into the channel, or get in touch and we can add you. We want to hear what areas you need support in. 

Join the Slack channel