CXM Case Types

Member/MP/MEP/Leader Enquiries

CXM Workflow supplied by London Borough of Hounslow Council

CXM Case Type / Workflow and XFP form to power Member, MP, MEP and Leader Enquiries.

This process provides the ability to raise enquiries, assign the correct members of staff and ensure that cases are monitored by using different SLAs defined by the enquiry type.

This process includes the following elements:

  • Enquiry CXM Case Type
  • Enquiry XFP Form

Note: This form is available for classic form builder upon request.

Minimum requirements
Jadu Continuum CXM, Jadu Continuum XFP
Integrated Systems
None
Target Audience
Public and Internal
User Tested
This artifact has been user tested.
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