CXM Case Type / Workflow and XFP form to power Member, MP, MEP and Leader Enquiries.
This process provides the ability to raise enquiries, assign the correct members of staff and ensure that cases are monitored by using different SLAs defined by the enquiry type.
This process includes the following elements:
- Enquiry CXM Case Type
- Enquiry XFP Form
Note: This form is available for classic form builder upon request.
- Minimum requirements
- Jadu Continuum CXM, Jadu Continuum XFP
- Integrated Systems
- Target Audience
- Public and Internal
- User Tested
- This artifact has been user tested.