Artificial Intelligence has seen significant acceleration in the last few years and is beginning to become widely adopted in the consumer markets.
Enabling the products we use everyday to help service customers, reduce contact and friction, triage and escalate - will be the defining difference between your organisation and competitors.
Leading that race are those who understand AI in context of the user and the benefits it offers. The process of understanding starts with the base elements upon which a universe of possibility exists.
In this presentation, Paul shows us a few concepts and ideas he and his team have been working on.