News and press

Tuesday, 8th March 2016

Norwich City Council delivers citizen MyAccount with Jadu and LGSS

Jadu has collaborated with LGSS to launch a brand new, fully responsive website for Norwich City Council which now sits on the Jadu Continuum digital platform and includes ‘MyAccount’ functionality, a standard feature of the Jadu Continuum platform.

Jadu has collaborated with LGSS to launch a brand new, fully responsive website for Norwich City Council which now sits on the Jadu Continuum digital platform and includes ‘MyAccount’ functionality, a standard feature of the Jadu Continuum platform.

With the innovation of Jadu’s continuous delivery, the council will automatically benefit from updates to the software at no extra cost. The iterative platform allows Norwich City Council to keep their web and digital presence up to date almost instantly, without having to rely on costly external IT support or extra resource.

Another real big plus is the introduction of the ‘MyAccount’ feature, a customer portal available within the Jadu Continuum platform. This encourages web users to create an account forming their own personal dashboard, so they will be able to process and review forms and payments online to track progress for service requests including:

  • Waste and recycling collection issues
  • Reporting street issues
  • Complaints

A further registration process will allow residents to access outstanding account balances for housing rents and council tax in order to proceed with online payments.

Suraj Kika, Chief Executive of Jadu said: “We are really proud of the work delivered with Norwich City Council and LGSS to launch a new personalised and deeply transactional site.  The new portal fits with users needs rather than solely the priorities of the council. By enabling more services into the MyAccount portal, Norwich will be able to iterate digital services as time progresses.

All local authorities need to be better at delivering digital.” Says Suraj Kika. “Norwich City Council have proved that Payments, MyAccount features and online forms can be delivered with users at the centre.”

The launch of the new site marks a real step forward in the council’s drive to ensure customers can access as many of its services as possible online rather than by email, over the phone or visiting City Hall. We’re extremely pleased with this shift and there will be digital features to follow as future development work means people will be able to keep tabs on progress against service requests to give a 360-approach to certain council services.

Mike Stonard, cabinet member with responsibility for IT at Norwich City Council

Ian Farrar, Director of IT at LGSS said: “Promoting the use of online services and having them as good as they can be is a win-win situation for both the council and its customers; and this new website is not only a positive step in itself, but enables processes behind the scenes to become more efficient, allowing for services to be delivered in a much better way.”

 

Find out more about Jadu MyAccount