Jadu, a global web experience management software company and Liberata, a government process services provider have announced a strategic partnership to help councils deliver intelligent customer experience as part of their digital transformation programmes.
Announced at the Jadu Academy user conference, the partnership will provide local councils with the combined tools and expertise to ease digital transformation and automation of their services.
Jadu and Liberata will work together to help local councils reduce costs and deliver more engaging experiences for citizens through personalisation and the ability to track their requests to councils.
David Evans, Vice President of Global Channel at Jadu said, “We see Liberata’s extensive business process and automation expertise as important ingredients in helping local government fully realise the benefits of going digital.
Local government has long needed a platform to deliver channel shift and a more user focused digital experience. With Liberata’s experience and wealth of professional services expertise and Jadu’s customer experience platform, we can deliver real value to customers and citizens.
Vijay Chandiramani, Chief Operating Officer at Liberata said, “This partnership with Jadu further strengthens our digital council proposition, to deliver, run and automate complex services for local government. Jadu already has a great footprint across local government and we will look forward to working closely together to help councils deliver a more intelligent customer experience.”
Established in 1975, Liberata is a government process services provider that specialises in strategic partnerships, managed services and service automation for the UK public sector. With 1,400 staff operating from 12 locations across the UK, Liberata has served customers in local and central government for over 40 years. Liberata’s growing range of on-demand business services, offered to councils under its direct brand, Capacitygrid, have delivered over 600 services to more than 200 councils across the UK since services were first launched in 2011.
Customers: Long-term partnerships include Ministry of Justice, London Borough of Bromley, London Borough of Hounslow, Barrow, Pendle and North Somerset with new strategic partnerships commenced in late 2015 with Burnley and Worcestershire.