Placeholder

Output

${global.date}

The current date in the format 22nd October 2014

${case.reference}

The case reference

${case.status.title}

The title of the current status the case has (e.g. Open, Closed, etc)

${case.completedAt}

The date and time the case was completed.

${case.updatedAt}

The date and time the case was last updated.

${case.createdAt}

The date and time the case was created.

${case.values.<field_name>}

The value of the given field name for the case.

${case.values.<choice_field_name>.label}

The label for the selected choice

${case.values.<choice_field_name>.value}

The value of the selected choice

${case.values.<multi_choice_field_name>}

Show a comma separated list of selected choice labels

${case.values.<multi_choice_field_name>[<choice_name>]}

Shows the label of the specified selected choice

${case.values.date_field}

The value of the date in the format 7th April 2016. Can be combined with the ‘date’ format modifier (see below).

${case.dates.case_date_name}

The value of the date in the format 7th April 2016. Can be combined with the ‘date’ format modifier (see below).

Placeholder

Output

${case.addressRelationships[0].address.summary}

The first address linked to the case, output on a single line. Can be combined with the ‘split’ format modifier.

${case.addressRelationships[0].address.postCode}

The postcode of the first address linked to the case.

Placeholder

Output

${case.personRelationships[0].person.fullName}

The full name of the first Person linked to a case.

${case.personRelationships[0].person.title}

The title of the first Person linked to a case.

${case.personRelationships[0].person.forename}

The first name of the first Person linked to a case.

${case.personRelationships[0].person.middleNames}

The middle names of the first Person linked to a case.

${case.personRelationships[0].person.surname}

The surname of the first Person linked to a case.

${case.personRelationships[0].person.telephonePrimary}

The primary telephone number of the first Person linked to a case.

${case.personRelationships[0].person.telephoneSecondary}

The secondary telephone number of the first Person linked to a case.

${case.personRelationships[0].person.email}

The email address of the first Person linked to a case.

${case.personRelationships[0].person.user.email}

The email address of the user account for the first Person linked to a case.

${case.personRelationships[0].person.primaryAddress.summary}

The primary address of the first Person linked to a case, output on a single line. Can be combined with the ‘split’ format modifier.

${case.personRelationships[0].person.addresses[].summary}

All of the addresses held for the first Person linked to a case. Placeholder needs to be within a table cell and will result in a new table row being output for each address.

Modifier

Example

Output

date

${case.values.date_field|date(Y-m-d)}

The value of the date in the format specified (e.g. 2016-04-07).

Any valid PHP date format string is supported.

Will only work for dates.

split

${case.addressRelationships[0].address.summary|split}

Splits text over multiple lines.

A line break is added when a comma is encountered.

Useful for splitting an address over multiple lines.

split

${case.addressRelationships[0].address.summary|split(x)}

Splits text over multiple lines.

A line break is added when a the specified character (x in this example) is encountered.