Connectivity to CXM
Check that your application server is able to connect to the CXM OAuth endpoint.
curl -i “https://myorg.q.jadu.net/q/oauth/v2/token”
Common problems with connectivity are caused by:
- SSL - CXM requires TLS v1.2 or higher, check that your application supports this.
- Hosts entries
- All outgoing connectivity blocked
- Missing proxy configuration
- Lack of DNS service
Proxy / reverse proxy
If configured incorrectly, these can interfere with the request URI being passed to & from CXM.
This should be checked and corrected or disabled.
SSL / TLS
CXM requires TLS v1.2 or higher, check that your application supports this.
Make sure all packages on the server are up to date by running apt-get / yum update.
Redirect URI mismatch
Any value passed as the
redirect_uri parameter must match exactly with a
redirect_uri listed against the CXM
When this happens you will be presented with a
Page not found error within the CXM Control Centre.