"View the corresponding case in CXM" Links
The below table details if the "View the corresponding case in CXM" link should appear to the user for the conditions.
| Form View | Payment Route | Template Run As Signed In User | CXM Link on Completion Page | Admin Using CXM Login | Admin Using CMS Login | Behaviour |
|---|---|---|---|---|---|---|
| Web | Yes | No | N/A | N/A | N/A | The payments complete will not show a link regardless of the user being signed in or not because the template is set to not run as the signed in user. |
| Web | Yes | Yes | N/A | N/A | N/A | The payment complete page will show the link to the CXM case if the user is signed in. The link will not be shown for anonymous users |
| Web | No | No | Yes | N/A | N/A | No link will be shown |
| Web | No | Yes | Yes | N/A | N/A | Link is only shown for signed in users, link is not shown for anonymous users |
| Internal | Yes | No | N/A | Yes | No | The payment complete page will show the link to the CXM case if the admin has permission to view the case. |
| Internal | Yes | Yes | N/A | Yes | No | The payment complete page will show the link to the CXM case if the admin has permission to view the case. |
| Internal | No | No | Yes | Yes | No | Link to the CXM case will only be shown if the admin has permission to view the case. |
| Internal | No | Yes | Yes | Yes | No | Link to the CXM case should only be shown if the admin has permission to view the case. |
| Internal | Yes | No | N/A | No | Yes | No link should be shown |
| Internal | Yes | Yes | N/A | No | Yes | No link should be shown |
| Internal | No | No | N/A | No | Yes | No link should be shown |
| Internal | No | Yes | N/A | No | Yes | No link should be shown |