Troubleshooting

Export is stuck in a pending state

If you've initiated an export and the export is stuck in a pending state this is usually down to the queue background task has stalled. To restart the queue

  1. Navigate to Utilities > System Information.
  2. Find the schedule task with the script scheduled_tasks/queue_master.php
  3. Check the check box to the right of the task
  4. Click Restart.

This will update the next run date and schedule time to a future date and time. The queue will process export jobs in the queue when it next runs. If there is a backlog of jobs in the queue it can take some time to process all outstanding jobs. On the same System Information page you can see the outstanding jobs at the bottom of the page.

Scheduled export not recieved

If you've setup a regular export using a scheduled export and this has not been processed, restart the scheduler task

  1. Navigate to Utilities > System Information.
  2. Find the schedule task with the script Jadu\XFormsPro\ScheduledTask\DataExportScheduler
  3. Check the check box to the right of the task
  4. Click Restart.

This will update the next run date and schedule time to a future date and time. The scheduler won't retrospectively schedule exports that would have run had the scheduler task not stalled.

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