Querying a balance

To query a balance, login to the site and visit www.yoursite.com/payments/balance, replacing www.yoursite.com with the domain of your site. This will load the balances homepage.

The balances homepage

Enter a reference number, and click 'Find'. If the reference number has been imported, the balance to be paid will be displayed. Click 'Make a payment' to proceed to PayBridge.

NOTE 'Make a payment' will only be displayed if a single service can be found that meets the necessary requirements:

  • the service must be 'Billed'
  • the service must be live
  • the service must have a fund code that matches the fund code of the balance record
  • the service must have a check digit which the reference provided validates against

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