Payment Provider Logs
In this interface, communications between PayBridge and payment providers can be viewed. This may be useful for tracing an order, or resolving customer queries.
Figure : The 'Payment Provider Logs' interface
The following data is available in this interface:
|orderID||The id of the order in the Jadu database|
|PSP||The payment provider used for processing this order|
|Jadu Order Reference||The reference assigned to the order by PayBridge|
|Order Total||The total of the order|
|Last Updated||The time of the log entry|
|PSP Order Reference||The order reference given by the payment provider|
|Response Code||The response code returned from the payment provider|
|Additional Info||Anything else of interest returned from the payment provider|
NOTE PayBridge logs both request and responses for communication with payment providers. Request lines will have PSP Order Reference and Response Code set to a meaningless value, such as 'n/a', as there is no data to log for these before contact is made with the payment provider. It is also normal to see multiple request lines per order, as a customer may change their order before proceeding to payment, and PayBridge logs the request each time.