Payment Provider Logs
In this interface, communications between PayBridge and payment providers can be viewed. This may be useful for tracing an order, or resolving customer queries.
Figure : The 'Payment Provider Logs' interface
Logged data
The following data is available in this interface:
| Field | Info |
|---|---|
| orderID | The id of the order in the Jadu database |
| PSP | The payment provider used for processing this order |
| Jadu Order Reference | The reference assigned to the order by PayBridge |
| Order Total | The total of the order |
| Last Updated | The time of the log entry |
| PSP Order Reference | The order reference given by the payment provider |
| Response Code | The response code returned from the payment provider |
| Additional Info | Anything else of interest returned from the payment provider |
NOTE PayBridge logs both request and responses for communication with payment providers. Request lines will have PSP Order Reference and Response Code set to a meaningless value, such as 'n/a', as there is no data to log for these before contact is made with the payment provider. It is also normal to see multiple request lines per order, as a customer may change their order before proceeding to payment, and PayBridge logs the request each time.