Viewing a corresponding CXM case
A submission to a form that is integrated with CXM may have one or more linked cases in CXM.
If available, the references of these cases for a received form are shown on the ribbon, under CXM Case(s).
Viewing a corresponding CXM case
To do this:
When viewing a received form, click the Form Responses tab.
Click Actions > View CXM Case (reference).
The corresponding CXM case will be displayed.