Our journey to become ‘digital first’ with new Customer Access Strategy.
Swindon Borough Council were receiving 32,000 calls each month and only 7% of transactions were coming through online in 2016. We’ve been working with our partner Methods to help the council achieve their goal of moving 85% of transactions online.
The council use Jadu CXM and when launching their first service through the system (online garden waste subscriptions), in just 2 weeks, the council saw:
If you want to learn more about how we helped Swindon Borough Council deliver digital self-service with Waste, Complaints, FOI and other core services, please get in touch using the following form.
“The work we’ve done with Jadu and Methods enables us to spring forward into new spaces and I’m looking forward to the next couple of years to focus on delivering AI, automation and robotic services for our citizens” Glyn Peach, Director of Digital Services, Swindon Borough Council
Webinar - catch up now
Sam Mowbray, Director of Performance, Organisational Improvement and Communications at Swindon Borough Council is joining us to discuss how they:
delivered £4M of efficiencies.
ruthlessly prioritised opportunities and benefits – ‘done is better than perfect’.
In 2016, Jadu CXM was implemented to act as their ‘digital concierge’. The implementation included integration, training, consultancy and data migration assistance and an initial three case types, beginning with Garden Waste. Procurement was managed via the Government’s G-Cloud Digital Marketplace.
Business Intelligence Dashboards
Tom Slack, Performance Analyist at Swindon, discusses and demonstartes business intelligence & analytics dashboards using Power BI & Continuum CXM. This was all developed in-house using the My Account data to create exceptional reporting that the council can use to streamline and improve services.
Our Digital Transformation Journey
Sam Mowbray, Director of Performance, Organisational Improvement and Communications at Swindon Borough Council, talks about the work they are doing in the city and how Jadu CXM and Methods have helped them with overall digital transformation as well as some of the lessons learned.