In September 2016, Jadu Continuum CXM, a cloud based solution for creating and managing customer conversations and helping keep customers in the loop with their requests and enquiries in real-time, was chosen to give residents direct access to their cases and act as a ‘digital concierge’.
This included integration, training, consultancy and data migration assistance and an initial three case types, beginning with Garden Waste. Procurement was managed via the Government’s G-Cloud Digital Marketplace.
“We spoke with fellow Jadu Continuum CXM users at the Royal Borough of Windsor and Maidenhead and the feeling was that as Garden Waste is actually quite complicated, it was a good one to start with and to tackle head on” said Mike Airey, Programme Manager, Swindon Borough Council.
Learn more on the Swindon story
If you want to learn more about how we helped Swindon deliver digital self-service with Waste, Complaints, FOI and other core services, please get in touch using the following form.