Predefined Calculation: CXM - Status of a specific case
This formula will return the current status of the specified CXM case.
The formula requires integration with Jadu CXM to be configured. This can be done under Settings > Integrations > Jadu CXM.
This formula requires 2 inputs to be passed through to it:
- the CXM case reference
whether to run as the signed in user
This determines whether the request to CXM is sent using the signed in account, or the CXM API key permissions. The signed in account may have different permissions to the API key, causing the result of the formula to differ.
When retrieved from CXM, the case is cached by XFP for the remainder of the current page load. This means that any subsequent formulae that need to access the case will not need to retrieve it from CXM.
|The status of the case||If the case exists and can be accessed.|
|An empty string||Otherwise.|
Note: return values are case sensitive
The case with the specified reference is obtained from CXM
If the case is accessible, the result is the status of this case. Otherwise the result is an empty string.