Real-time Case Management

Keep customers in the loop with their requests and enquiries in real-time.

The CXM interface

Continuum CXM (Customer Experience Management)

Create and manage customer interactions and expectations in real-time, keeping your customers informed and up to date.

Make it easy for your customers to solve their problems by connecting them with your contact centre, teams, experts and service providers in real-time. 

For organisations that want to provide better online customer service, Continuum CXM is a cloud based solution for creating and managing customer conversations, transactions and interactions. CXM provides a seamless, intuitive and consistent experience for your service teams and customers. 

The Benefits

Keep Customers in the Loop

Provides your customers with updates at every stage of a case, keeping them informed and reducing the number of calls to your customer services team.

Collaboration

Provides a single view of a case via a web portal for customers, staff and third parties to review the facts and make the right decision.

Triage and Concierge service

Makes it easy for business users to set-up in days and provides the tools to triage cases with maximum efficiency and integrate with back office workflows.

Intuitive User Experience

CXM is powerful, intuitive to use, and does not require extensive user training.

Some of the organisations that trust Continuum CXM

Customer logos
Customer logos

Key Features

Software as a Service

As a SaaS solution, you don’t need to buy expensive servers. You can roll out one service at a time - CXM grows with you.

Configurable workflow

CXM adapts to your organisation. Define the steps of your customer interactions, sit back and watch them flow.

Mobile first

Works across devices to put you in control of your information wherever you are and at all times.

Web Portal

Every customer interaction has a web portal view. Users can see a case timeline, send messages, add notes and attach files.

Alerts and notifications

Configure alerts to notify you by email, SMS or letter when events happen.

SLAs

Define time limits for customer cases and receive alerts when an SLA is about to be breached.

Record all interactions

CXM tracks every customer interaction and enables files to be attached to a case with audit trails.

API driven

Surface information to custom-built portals, management dashboards, apps and more, using the powerful CXM API.

Reporting

Define the key metrics for measuring performance and track them across all of your customer interactions.

Secure

Jadu is a leading Government software provider, with all stored in safe harbor at highly secure data centres.

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Like to know more about how CXM can help?

Jadu Continuum CXM gives residents direct access to their cases and act as a digital concierge that helps the council, our partners and citizens to collaborate, solve problems and deliver services.

Jon Barker, ICT Project Manager, Stoke-on-Trent City Council

CXM gives residents direct access to their cases to ensure they’re always kept up to date with their interactions with the council. Such transparency helps make digital services the preferred channel, which is important in bringing down costs and freeing up resources for unavoidable contact.

Julia Smith, Head of Customer and Community Services, East Northamptonshire Council

CXM helps us meet current customer expectations by keeping residents in the loop with their requests and enquiries in real-time. Providing updates at every stage and keeping users fully informed helps make digital services the preferred method of interaction.

Paula Buckley, Assistant Director of Customer Service, Birmingham City Council

Web Content Management

Keep your customers up to date, create and publish engaging web content securely and easily and on all devices.

eForms and Payments

Build secure and easy-to-use online forms, with flexible integrations and end-to-end transactions such as applications or payments.

Case Management

Your own digital concierge, providing a seamless experience and effective digital customer self-service.