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Liberata and Jadu enabled Digital Transformation at Pendle Council contributes to 95% reduction in contact centre footfall

Thursday, 30th August 2018

Pendle Council, working in partnership with government business process innovator Liberata UK, has implemented Jadu Continuum CXM (Customer Experience Management) as part of a wide-ranging digital transformation programme and seen a 95% reduction in footfall to its contact centre.