Liberata and Jadu enabled Digital Transformation at Pendle Council contributes to 95% reduction in contact centre footfall
Thursday, 30th August 2018
Pendle Council, working in partnership with government business process innovator Liberata UK, has implemented Jadu Continuum CXM (Customer Experience Management) as part of a wide-ranging digital transformation programme and seen a 95% reduction in footfall to its contact centre.
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Birmingham City Council awarded ‘Special Designation for Innovative Web Design’ in Adobe Creativity Awards
Tuesday, 7th August 2018
The global Adobe Government Creativity Awards recognise the best work in connecting government and citizens and has recognised the redesigned Birmingham.gov.uk.
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Braintree District Council advances Digital Strategy with Jadu Continuum CXM
Thursday, 7th June 2018
Braintree District Council is moving to Jadu Continuum CXM*, a cloud based solution for managing customer interactions, as part of its Digital Strategy 2017-2021.
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Councils back launch of open source library for digital services
Tuesday, 15th May 2018
Today marks the launch of a community driven repository of shared material where local authorities and partners can collaborate by uploading and downloading assets for building digital services.
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Lichfield District Council receives national recognition using new digital customer service platform
Thursday, 29th March 2018
Lichfield District Council has received four stars and been identified as an exemplar of good practice by SOCITM in its recent Better Connected review of UK councils’ online garden waste services.
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Jadu exports digital service at scale and becomes Queensland local government sector market leader
Tuesday, 20th March 2018
The Local Government Association of Queensland (LGAQ) is migrating more than half of its member councils (circa 50) to the Jadu Continuum platform. The move makes Jadu the market leading Content Management System (CMS) and eForms provider to Queensland local government.