Support services

Support Services

Quality, tailored Support, 24/7.

Jadu support timeline showing an open case

Dedicated to providing you with quality Support services.

Get the most out of the Jadu Digital Platform with easy access to support, product information and training services 24/7.

Customer-focused

We know that there is nothing worse than needing help and not receiving the support required. That’s why we have a team of customer-focused and friendly professionals, dedicated to providing you with the quality, tailored support that you would expect.

Our Support services have been developed to offer customer support, hosting and training services, and our expert Support teams are here to support you, whatever your needs.

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Jadu support timeline showing an open ticket

How we work together

You can submit and track support queries online (via our case management system, Jadu Connect), as well as over the phone. Our team will work quickly and efficiently to resolve any technical issues, problems or questions you may have.

  • We offer three levels of support packages; Gold, Platinum and Titanium, to cover business as usual and any ongoing needs. This enables you to choose the right level of support for you.
  • We can advise on hosting providers and servers to meet your specifications. We’ll take into consideration anticipated traffic volumes and desired peak capacity.
  • We offer a selection of courses and workshops to support you in your digital transformation.

Our support services

We offer a number of support services. Support, Hosting, Training.

Driven by a team of experts

Our Support team has years of experience, specialising in delivering exceptional customer support, hosting and training services. We take care in how we craft our training to ensure you get the most out of the Jadu Digital Platform.

Our team is always here to support you 24/7 to ensure your time with Jadu is a great customer experience.

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Get in touch with us to learn more about the services we provide and whether we will be a good fit for you.

We don’t ‘sales pitch’ to you, we genuinely listen to your needs and requirements and we will provide recommendations to you that will help to drive digital transformation in your organisation.

Enquire about our services