Open Days

West Northamptonshire Council: AI for customer service automation and transformation

We’re excited to announce that the next Connect Day will be hosted in collaboration with West Northamptonshire Council this September!

The council will take you on the journey of how they are using artificial intelligence (AI), automation and digital transformation to power and enable innovative, automated and integrated digital services to provide a seamless, end-to-end digital customer experience.

Prepare for interactive sessions, invaluable learnings and LIVE demonstrations that will showcase the Council's approach to:

  • Chatbots & Case Management in Jadu Connect
  • Alexa Smart Skills Integration
  • Rate This Page Feature
  • Addressing Service Challenges with AI
  • Headless Complaints Service
  • WNC App & Report It

Lunch is included, as well as a light breakfast and refreshments throughout the morning.

Date: 18th September 2024.

Location: Vulcan Works 34-38 Guildhall Road Northampton NN1 1EW

Cost: Free

Time: 09:30 - 14:00

Reserve your spot

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What are Open Days?

Open Days are an opportunity for Local Authorities to come together to network and share digital transformation successes.

We welcome all who are part of a local government organisation, but the open days are mainly for:

  • CIOs, senior leaders, service heads
  • Customer services managers
  • Digital and transformation managers
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Collaborate, show and tell

We base our Open Days around topics of relevance in Local Government and pair these topics with Authorities who have delivered digital transformation with measurable results or who have concrete plans to implement channel shift. 

These are usually half-day events, hosted in-person, and in the location of the Authority presenting. The events are currently on-hold due to the Coronavirus.

Why attend?

Join and network with other Local Authorities on similar digital transformation journeys.

Take back valuable information that you have learned including; certain challenges you might face and how to overcome them, tried and tested processes (that work) and more.

Previous Open Days

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Scottish Borders Council

Scottish Borders Council will review its digital transformation results and reveal future plans, including exciting developments. The SBC team will highlight projects that improved processes, increased efficiency, and reduced costs. They will demonstrate how citizens can access services through a single digital gateway for a more connected community.

Wigan Council

Wigan Council has saved £170M through its agile digital transformation program, using Jadu Digital Platform Lite (eForms and Case Management) as part of its wider 'The Deal' strategy.

  • Highways service savings of £100K per year
  • Innovation award nominations, including the Highways Customer Engagement Transformation Project
  • Increased digital investment to boost community connections
  • Quick crisis response, including during the pandemic
  • Continued innovation for fundamental digital transformation