Customers

We work with local government and higher education organisations all over the world, large and small. Our low code platform means even the least technical of people can use our products.

We love working with our customers on their Jadu journey and experiencing their success, it’s something we’re very proud of.

Customer Case Studies

Swindon desktop

Swindon Borough Council

Swindon started their digital transformation journey in late 2017 starting with Jadu CMS and XFP. In 2017, they launched their first Jadu CXM digital service and within two days 1,300 subscriptions had been set-up and after 14 weeks, over 11,00 subscription sign-ups. They now have over 67 case types in place and over 68,000 subscribers. 

We were receiving about 32,000 calls a month and processing about 7% online, we were working in traditionally expensive channels so we went out to the market to get help. We picked Jadu on the basis that they could implement the platform quickly and help us with our ambitions to shift online

Glyn Peach, Director of Digital Services, Swindon Borough Council.

Read: The Swindon story    |    Website: www.swindon.gov.uk

Lichfield District Council

Lichfield launched a fully integrated automated platform using Jadu’s CXM system and within 4 weeks had 25,000 sign-ups online and made over £1 million in sales due to their first case type (garden waste service). They’ve seen a huge channel shift of 82% online sign-ups. The Council estimated that 4,000 subscriptions would be purchased by the end of January 2018. 4,540 were purchased in the first week alone.

We chose Jadu Continuum CXM as it gives our residents direct access to requests and acts as a digital concierge. Being transparent and making sure everyone is in the loop, will play a big part in helping ensure that digital services become the preferred method of interaction between our residents, businesses and the council”.

Cllr Andy Smith, Cabinet for Revenues, Benefits & Customer Services, LDC.

Read: The Lichfield story    |    Website: www.lichfielddc.gov.uk

Cherwell District Council

Cherwell District Council have our full suite of Jadu Continuum products. Together with South Northamptonshire, they moved from a joint legacy CRM (Customer Relationship Management) platform and separate forms product to the Jadu platform. In the first 6 months of implementing the Jadu platform, they saw a 95% satisfaction increase with bulky waste collections and a 93% increase in satisfaction for their new and additional bins service.

Because JADU Continuum CXM keeps users fully up-to-date with the status of their service requests and interactions with the council, people are choosing to use digital as the first port of call.

David Spilsbury, Applications and Web Team Manager.

Read: The Cherwell Story   |    Website: https://www.cherwell.gov.uk/

A few of our global customers

Birmingham city council logo
City of Edinburgh Council logo
East lothian council logo
Pendle council logo
Butler community college logo
Carnagie Mellon University logo
Bundaberg regional council logo
Southend borough council logo
London Borough of Hounslow council logo
City of York Council logo
Norwich city council logo
Fordham University logo
University of Minnesota logo
City of wanneroo council logo
Cherwell district council logo
Runnymede Borough Council logo
Scottish borders council logo
University of Leeds logo
University of Arkansas logo
Messiah university logo
Redland city council logo
Oldham Council logo
Central bedfordshire council logo
Kettering Borough Council logo
Coventry City Council logo
Wigan council logo
Wayne state college logo
Lgaq logo

A few more great projects

REQUEST MORE INFO

We'd love to work with you, if you're interested in any of our products, please complete this simple form and we'll get right back to you.

Jadu Continuum

Web Content Management

Keep your customers up to date, create and publish engaging web content securely and easily and on all devices.

eForms and Payments

Build secure and easy-to-use online forms, with flexible integrations and end-to-end transactions such as applications or payments.

Case Management

Your own digital concierge, providing a seamless experience and effective digital customer self-service.