Wigan Council, Winner of the LGC's 'Council of the Year' 2019, has rolled out Jadu CXM (Customer Experience Management), with Single Sign-On (SSO) to its council tax portal and environmental reporting service.
The integrations provide a seamless experience for users, who can access service-related information in their MyAccounts, rather than needing to go through multiple logins.
The functionality is made possible by Jadu’s suite of supported authentication frameworks - including OAuth - which enables users to log in with a single ID and password to access independent software systems in one place.
Amanda Litherland, Digital Services and Web Officer at Wigan Council, said,:
“We want the digital experience to be as smooth as possible and avoid asking customers for multiple logins. This hasn’t been possible when dealing with authentication-based systems in the past, however that’s changed with the integration capabilities of Jadu CXM.
“This provides for a much better user experience and is something we’re looking to build upon, embracing further SSO opportunities for other services as we go along.”
Within days, over 10,000 residents signed-up to take advantage of improved MyAccount functionality, and sign-ups continue to rise quickly.
Wigan Council has a bespoke council tax portal and uses ‘Love Clean Streets!’, which is a leading environmental reporting tool for reporting issues such as graffiti, fly-tipping, and potholes.
The council continues to roll out services on Jadu CXM and is also moving to Jadu XFP (Xforms Professional), a powerful, secure, and flexible eForms and payment solution. Being able to build forms quickly and easily, without reliance on third party suppliers for additional functionality, will allow the council to conduct user research and iterate its forms as required.