Continuum CXM is a cloud based solution for creating and managing customer conversations. CXM provides a seamless, intuitive and consistent experience for your services teams and customers
The Benefits
Keep Customers in the Loop
Provides your customers with updates at every stage of a case, keeping them informed and reducing the number of calls to your customer services team
Collaboration
Provides a single view of a case via a web portal for customers, staff and third parties to review the facts and make the right decision
Triage and Concierge service
Makes it easy for business users to set-up in days and provides the tools to triage cases with maximum efficiency and integrate with back office workflows
Intuitive User Experience
CXM is powerful, intuitive to use, and does not require extensive user training
Being a SaaS solution, CXM doesn’t have a high upfront cost. You don’t need to buy big, expensive servers and you can roll out one service at a time - CXM grows with you
Configurable workflow
CXM adapts to your organisation. Define the steps of your customer interactions, sit back and watch them flow
Mobile first
Works across devices to put you in control of your information wherever you are and at all times
Web Portal
Every customer interaction has a web portal view. Users can see a case timeline, send messages, add notes and attach files
Alerts and notifications
Configure alerts to notify you by email, SMS or letter when events happen
SLAs
Define time limits for customer cases and receive alerts when an SLA is about to be breached
Reporting
Define the key metrics for measuring performance and track them across all of your customer interactions
Record all interactions
CXM tracks every customer interaction and enables files to be attached to a case with audit trails
API driven
Surface case management information to custom-built portals, management dashboards, smartphone apps and more, using the powerful CXM API
Secure
Jadu is a leading Government software provider, with all stored in safe harbor at highly secure data centres
Build efficiency into your services by connecting with your customers. Intelligent forms on all devices, providing rapid service transformation with flexible integration.
