Customer Experience Management

Keep customers in the loop with their requests and enquiries in real-time.

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Are you managing your customers experience?

Continuum CXM is a cloud based solution for creating and managing customer conversations. CXM provides a seamless, intuitive and consistent experience for your services teams and customers

The Benefits

Keep Customers in the Loop

Provides your customers with updates at every stage of a case, keeping them informed and reducing the number of calls to your customer services team

Collaboration

Provides a single view of a case via a web portal for customers, staff and third parties to review the facts and make the right decision

Triage and Concierge service

Makes it easy for business users to set-up in days and provides the tools to triage cases with maximum efficiency and integrate with back office workflows

Intuitive User Experience

CXM is powerful, intuitive to use, and does not require extensive user training

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Key Features

Software as a Service

Being a SaaS solution, CXM doesn’t have a high upfront cost. You don’t need to buy big, expensive servers and you can roll out one service at a time - CXM grows with you

Configurable workflow

CXM adapts to your organisation. Define the steps of your customer interactions, sit back and watch them flow

Mobile first

Works across devices to put you in control of your information wherever you are and at all times

Web Portal

Every customer interaction has a web portal view. Users can see a case timeline, send messages, add notes and attach files

Alerts and notifications

Configure alerts to notify you by email, SMS or letter when events happen

SLAs

Define time limits for customer cases and receive alerts when an SLA is about to be breached

Reporting

Define the key metrics for measuring performance and track them across all of your customer interactions

Record all interactions

CXM tracks every customer interaction and enables files to be attached to a case with audit trails

API driven

Surface case management information to custom-built portals, management dashboards, smartphone apps and more, using the powerful CXM API

Secure

Jadu is a leading Government software provider, with all stored in safe harbor at highly secure data centres

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