Join us for a two-part episode of Jadu Accelerate, where we will be taking a look at the powerful Liberty Converse CX and its capabilities.
Session 1: Converse CX Foundations – Transforming Customer Engagement
Converse CX is a modern, omnichannel contact centre platform, designed to unify customer conversations across voice and digital channels into a single, seamless experience.
We'll be taking a look at:
- Streamlining the Customer Journey with Virtual Agents
- Driving Self-Service & Intelligent Redirection
- Intelligent Skills-Based Routing
- Real-Time Dashboards & Reporting
- Quality management and workforce management
- Customer agent performance benchmarking and evaluation tools to get the best from your teams
We’ll walk through practical interaction scenarios to demonstrate how Converse CX enables you to manage contact teams effectively, while delivering true end-to-end reporting and actionable insights.
