Join us for a two-part episode of Jadu Accelerate as we take a look at the powerful Liberty Converse CX and its capabilities.
Session 2: The Art of the Possible with AI & Automation
Friday, July 17th, 10am (EST)
Building on the foundations of Session 1, this session explores how Converse CX leverages advanced AI and Virtual Agent capabilities to elevate the customer experience.
We'll be taking a look at:
- Natural Language Understanding (NLU) enabling more human, intuitive conversations
- AI-Powered Interaction Enhancement - enhancing agent and automated responses
- Sentiment Analysis & Deeper Insight - Gaining real-time understanding of customer sentiment
- Automated Summarisation - Reducing after-call work with AI-generated interaction summaries
- Multilingual Engagement with Translation Tools
- End-to-End Automation with Virtual Agents - enabling virtual agents to handle the complete journey
