Join us for our upcoming webinar to learn how Runnymede Borough Council is transforming its digital service delivery through a powerful, seamless Microsoft Teams integration with Jadu.
Discover how this innovative approach can transform organisations' management of customer interactions and internal workflows.
The integration enables teams to collaborate, progress, and close customer cases directly within Microsoft Teams, eliminating the need to switch between platforms. Leveraging Copilot Generative AI, the Jadu and Microsoft Teams integration streamlines case management and automates service delivery. When a customer submits a form via a Jadu-powered website or portal, an Adaptive Card is instantly delivered to a designated team in Microsoft Teams, providing real-time notifications and actions.
Runnymede Borough Council’s Digital Innovation team provides a first-hand look at the impact of integration, the challenges it solves, and its future potential, especially with AI. Don’t miss the live demo of the new integration and Q&A to see how your council can benefit.
You’ll learn:
- The power of the digital layer framework and the integration between Jadu and Microsoft Teams.
- How the integration bridges the gap between customer contact and internal service areas.
- Breaking down barriers to collaboration and the challenges the integration resolves.
- Interoperability and how the integration leverages Jadu, Microsoft Teams, Power Automate and Copilot.
- Key processes transformed through the integration.
- Live demo! See the integration in action.
- The future of transforming service delivery through automation and generative AI.
