Local government reorganisation

Devolution and local government reorganisation

Supporting Local Authorities through devolution and reorganisation

Across the UK, local authorities are undergoing a historic transformation. As councils merge into larger, unitary authorities, devolution is set to shift power closer to communities—unlocking growth, streamlining services, and reimagining public sector delivery. This process, detailed in the English Devolution Whitepaper and reinforced by recent government updates, presents both significant challenges and unparalleled opportunities.

Service integration
Ensuring seamless delivery of digital services across newly formed authorities.

Technology and platform rationalisation
Selecting the right digital platforms to consolidate legacy systems and improve efficiency.

Citizen engagement
Bringing together disparate systems and creating unified and accessible services that meet the needs of all residents, across all boundaries

Strategic planning
Making informed decisions about procurement, partnerships, and digital transformation.

The future of digital services: New Jadu and Microsoft Teams integration.


As the UK government moves forward with plans to merge councils, digital transformation is critical for ensuring smooth transitions and maintaining service delivery. The Jadu and Microsoft Teams integration provides key benefits that help councils navigate mergers effectively:

  • Unified Case Management enables seamless case tracking and resolution across multiple legacy councils without requiring staff to switch between platforms.
  • Cross-Council Collaboration means Teams from different councils can work together in a shared digital environment, reducing silos and improving coordination.
  • Adaptive Card Notifications ensures critical service requests and case updates are delivered directly into Teams, ensuring no issues are lost during transition periods.
  • No-Code Workflow Automation means councils can rapidly integrate systems using Power Automate, reducing reliance on IT teams and minimising disruption.
  • Scalable Digital Layer promotes interoperability that supports multiple council teams under one interface while maintaining independent workflows where needed.
  • AI-Powered Efficiencies that use Microsoft Copilot for document recognition, case summarisation, and automation to reduce administrative burden.
  • Streamlined Public Contact ensures residents can submit queries and receive timely responses, even as council structures change.
  • Audit Trails & Compliance that maintains a full history of interactions and decisions, helping councils track service continuity and meet regulatory requirements.
  • Future-Proof Digital Services that support long-term digital transformation by integrating new processes and case types as councils evolve and redesign new services to fit larger communities. 

Utilising AI to unify services across reorganised councils

 

Agent-Ex: Search offers a strategic advantage for councils navigating consolidation and service transformation. By embedding AI-powered answers directly into the search experience, Agent-Ex: Search supports newly merged authorities in unifying fragmented digital estates, helping citizens find accurate, context-aware information without the need to navigate complex site structures or rely on outdated FAQs.

It ensures responses are compliant, accessible, and trustworthy. This reduces pressure on overstretched contact centres, simplifies the citizen experience, and demonstrates digital innovation during a period of operational change. 

With rapid deployment and minimal configuration, Agent-Ex: Search delivers immediate value, supporting local authorities as they realign services, merge content, and adapt to new organisational structures.

No chatbots, just more intelligent search.

More on Agent-Ex: Search

New buds growing from a branch

New blog post: Why devolution and Local Government Reorganisation is a generational opportunity for English councils and ‘Digital Layer’ thinking.

Devolution and Local Government Reorganisation is more than just a structural shake-up, it's a once-in-a-generation opportunity to transform public services through digital-first thinking.

In this blog, we explore why councils must move beyond legacy systems and tactical fixes and instead, embed a 'Digital Layer' to create integrated, AI-ready, and citizen-centric services that are built to last.

Discover how forward-thinking authorities are already leading the way, and how your council can too.

Read the blog post

 

Jadu Consulting & the transformation playbook

Jadu is at the forefront of supporting local government transformation. With deep expertise in digital service design, platform integration, and citizen engagement, Jadu Consulting offers strategic guidance to councils navigating reorganisation.

The LocalGov Reorg Playbook: your blueprint for change

We’ve developed a structured approach to help councils successfully implement digital transformation in newly formed authorities:

  • Expert-led roundtables
    Bringing together senior local government leaders to share insights and best practices.

  • A practical ‘playbook’
    A comprehensive strategy guide for councils to plan, execute, and optimise their digital transformation journey.

  • Whitepaper on navigating the challenges with proven, experiential solutions and strategies
    Thought leadership on selecting and rationalising digital platforms for maximum impact as well as managing and addressing cultural impacts on change

  • Consulting services
    Bespoke advisory services to guide councils through reorganisation, procurement, and implementation.

White West Northamptonshire logo

In April 2021 West Northamptonshire Council was formed comprising the legacy councils of Daventry District, Northampton Borough, South Northamptonshire and Northamptonshire County Councils.

Why work with Jadu?

Jadu Consulting has a proven track record of delivering scalable, citizen-centric digital services for local authorities across the UK. Our consulting team offers:

  • Strategic Expertise
    Deep knowledge of local government reorganisation, technology rationalisation and digital transformation.

  • Tailored Solutions for Service Redesign
    Customised support to meet the unique needs of a newly formed authority, including how to introduce AI for the full lifecycle of transformation before, during and after transformation.

  • Long-Term Value and Sustainability
    Future-proofed strategic thinking, planning and digital service reshaping that enhance efficiency, reduce costs, and improve citizen engagement - ensuring teams have the skills to maintain, improve and sustain services.

Learn more about the Jadu Consulting Team