Documentation

• Accessibility Statement Template
• Case Type Document Template
• Complaints Service Design Flow Diagram
• COVID-19 Coronavirus Scams Sample Content
• Creating accessible Word documents
• Customer Journey Canvas
• CXM Integration
• CXM Workbook Template
• Digital Strategy: Braintree District Council
• Digital Strategy: Noosa Council
• Environmental Information Regulations Service Design Diagram
• Freedom of Information Service Design Diagram
• Gsuite Examples
• Local Government Content Strategy Template
• PDF Usage Guidance Document
• Pulsar UX Framework
• Street Scene Generic Service Design Diagram
• Waste Bulky Uplift Service Design Flow Diagram
• Waste Collection Issue (Overflow) Service Design Diagram
• Waste Collection Unwanted Wheelie Bins Service Design Diagram
• Waste Container Replacement Service Design Flow Diagram
• Waste General Enquiry Service Design Diagram