Artificial Intelligence and Robotic Process Automation
Automate Smarter
Save valuable time and reduce repetitive tasks with AI and RPA technology.
We work with several partners to offer powerful automation at scale, using some of the latest technology capabilities.
Automation is increasingly being recognised as an opportunity to increase efficiency gains and productivity within business processes.
Optimise processes, saving valuable time and increasing return on investment.
Automate at scale, use technology that isn’t limited and can be used across multiple business processes.
Enhance the user experience, provide a better and more responsive service in real-time.
Use data insights to drive informative decision making, become more proactive by using AI-generated insights and predictions to inform your day-to-day operations, processes and services.
AI and RPA Partners
Jadu Connect integrates with Amazon Lex (the same technology that powers the Amazon Alexa Assistant found in the Amazon Echo products) to offer users the ability to enable AI chatbots into Customer Service processes.
The chatbot is:
Engineered to understand Jadu Connect case types and learn from case data, such as pothole descriptions or flytipping.
Provides your users with an automated and accurate channel of communication with your business.
Easy to adopt, built as an integration in the Integrations Hub.
The current cost to service a voice call is on average £3.23. The cost to serve the same call via Amazon Lex is £0.48, saving £2.75 per call if we get Jadu CXM plugged into Amazon Web Services (AWS) Connect.
Kevin White, Services Manager, Northampton Borough Council
Jadu’s Customer Experience Management (Jadu Connect) integrates with Blue Prism’s Digital Workforce product to enable users to activate Digital Workers in Blue Prism to manage mundane tasks including the manual rekeying of data to free up staff members.
The integration:
Passes data from a Jadu Connect case, to trigger an RPA process at any point in a case lifecycle.
Enables processes to be designed and developed to automate tasks that would otherwise be manual.
Easy to adopt, built as an integration in the Integrations Hub.
Microsoft 365 E3 users can access unattended RPA as part of Power Automate if you have an existing license, providing you with access to Digital Workers.
No integration is required between Jadu and Microsoft to connect Power Automate to your Jadu Platform. The connection is formed using the Service API and webhooks.
