Fanshawe College

Fanshawe College

Transforming into a paperless college with Content Portal

Fanshawe College homepage on tablet and mobile

Replacing paper- based processes with rapid online forms

Fanshawe College is one of Ontario Canada’s, largest colleges. It has three campuses in London as well as several regional campuses, including Simcoe, St. Thomas and Woodstock, and serves close to half a million people.

Like many educational institutions, it faced the challenge of outdated paper-based data collection processes. These processes were not only slow but also prone to errors, leading to inefficiencies and delays in student services.
The COVID-19 pandemic heightened the urgency for digital workflows. To address these challenges, Fanshawe College selected Jadu Central Lite (formerly Content Portal), aiming to transition to a paperless environment and enhance operational efficiencies.

Jadu Central Lite has enabled us to go paperless, automate processes, improve efficiencies, but most of all provide a better student experience with online self- service.

Cam Jones, Senior Programmer Analyst, Fanshawe College

Fanshawe College homepage

The Challenge

Before implementing Jadu Central Lite, Fanshawe College’s process for data collection relied heavily on paper forms that needed to be manually scanned into their Perceptive Content system. This process was time-consuming, and data entry was prone to errors.

Developing online forms required significant effort from in-house developers, as they were using a custom solution at the time. To achieve their goal of becoming a paperless organisation, Fanshawe College needed a new solution that would allow them to build online forms quickly, accessible from any device and location, to facilitate seamless digital self-service.

Additionally, they needed a solution to integrate with other key back-office systems, such as Perceptive Content, to streamline processes and make operations more efficient and accurate.

The Solution

Fanshawe College chose Jadu Central Lite primarily because of its seamless out-of-the-box integration with Perceptive Content (document storage), a critical part of their daily operations. The ability to rapidly create online forms via Jadu, which are integrated with Perceptive Content, helped automate and centralise data collection. Data entry would
become less error-prone and more secure.

The integration components and capabilities have enabled the college to create form fields that directly pull data from its ERP system, thereby improving data integrity.

The move to Jadu also aligned with their broader digital strategy to transform Fanshawe into a paperless environment and support their goal of providing seamless digital self-service.

The Results

Fanshawe College has seen significant improvements since choosing Jadu Central Lite. The ability to rapidly create online forms has transformed and automated operations across the organization, particularly in the Registrar’s office.

Lineups and wait times for students decreased substantially, enhancing the overall student experience. Turnaround times for processing student data improved dramatically, enabling faster responses to student needs. Most importantly, data collection became more secure with reduced data entry errors.

Since 2020, Fanshawe College has recorded over 820,000 form submissions, highlighting the portal's effectiveness in streamlining operations.

Jadu integrates seamlessly with Perceptive Content, OnBase and Workview.

Using Jadu, we've been able to centralize our systems through seamless integration with Perceptive Content. Our internal processes have become smoother, and more efficient and data collection is more secure, less error-prone and easier to manage.

Keith Traquair, Systems Architect, Fanshawe College