How it works
Community Central provides a digital platform for communities to engage with and feed into the management of the vital assets they use every day.
In Staffordshire, this system is now actively helping residents to report potholes and other highways-related issues requiring maintenance or repairs. A visual and user-friendly interface enables residents to easily report, track, and monitor highways assets that are managed in the Siemens Confirm Enterprise Asset Management System. This provides residents and stakeholders with real-time visual information on community assets and planned work, from initial issue reporting through to resolution. Critical to the system’s success is the deep integration with the Jadu digital platform. With Jadu, residents can quickly and simply find asset information on a map view and input accurate details about an issue. Highly streamlined and with redundant steps removed, the map view shows real-time updates of progress in resolving reported issues.
This progress reporting is possible because reported cases are automatically raised in both Jadu and Confirm directly from the details of the resident report, removing double entry.
Council staff or work crews can now update the enquiry in Confirm, which will automatically update all relevant information regarding work and status on the Jadu platform and automatically notify the citizen who logged the issue (or those who added to it) of the progress in fixing it.
