Jadu is the only provider to offer support across hardware and software.
When we provide your hosting, we can provide a 'One Stop Shop' for all questions, queries and problems.
Jadu hosting benefits
Jadu Support
A central contact for all questions, queries and problems
Direct access to the infrastructure, meaning faster response times and dedicated customer support for environmental issues
Improved performance and uptime, due to specialist knowledge of your infrastructure
Jadu Infrastructure Management
We closely monitor all our servers, which gives us historical data and early warning of any potential issue. This enables us to reduce the initial outlay on disk space and better estimate future disk usage for effective cost planning
For our hosting clients, in addition to our internal monitoring, we use an independent monitoring system to provide SMS alerts 24 hours a day to our core team and key engineers in the unlikely event of a system failure
Peace of mind
We monitor Common Vulnerabilities and Exposures (CVE) and Operating System (OS) specific updates and proactively update our hosted systems with no effect on uptime
We aim to complete all security updates within 48 hours of release (upon informing our customers)
Unlike any other hosting solution, Jadu applies updates with full consideration of the environment and resilience, to ensure minimum downtime and ensure the website is fully functional
At a glance
Security
Automated security scans with full reporting and fast alerting. Network and host based Intrusion Detection System (IDS) with Antivirus (AV) included and fully managed.
Performance
Fully resilient private VMWare pool for guaranteed performance and resilience. Hardware f5 load balancing with Secure Sockets Layer (SSL) offloading included.
Backups
Network backups plus managed encrypted off-site backups.
Emergency response
24/7 proactive monitoring with emergency response.
Data centre
ISO27001 compliant. 24/7 data centre staffing and support.
