Managed Hosting Services

Jadu hosting provides an additional layer of specialist support for the Jadu application and environments with unparalleled service and resilience.

Jadu hosting benefits

Jadu Support

When Jadu host a client we provide a 'one stop shop' for all questions, queries and problems.

Having direct access to the infrastructure provides faster response times and, for any environmental issues, our Core Team provides dedicated support.

Our specialist knowledge of our client's infrastructure and the Jadu application supplements our hosting partners giving improved system performance and uptime.

We are the only provider that can actively support from the hardware all the way through to the software stack including the OS and all technologies in between.

Jadu Infrastructure Management

We closely monitor all our servers to a very fine level giving us historical trending and early warning of any impending problems.

With this level of monitoring we are able, for example, to reduce the initial outlay on disk space and can provide estimated future disk usage to allow effective cost planning.

For our hosted clients, in addition to our internal monitoring, we use an independent monitoring system to provide SMS alerts 24 hours a day to our Core Team and key engineers in the unlikely event of any system failure.

Peace of mind

We actively monitor CVE (Common Vulnerabilities and Exposures) and Operating System specific updates and proactively update our hosted systems with no effect on uptime.

We and aim to get all security updates done within 48 hours of release after informing our customers.

Unlike any other hosting solution, Jadu will apply the updates with full consideration of the environment and resilience to ensure minimum downtime ensuring the website is fully functional giving you complete peace of mind.

Manchester

Manchester City Council let Jadu manage their website and hosting, so they can focus on improving services with peace of mind.

Managed infrastructures at a glance

Firewall

Resilient Cisco hardware network firewall with deep packet inspection to help prevent denial of service (DOS).

24 / 7 monitoring

Hardware and Software IDS with 24 / 7 human management, proactive monitoring and analysis.

Security

Automated security scans with full reporting and fast alerting. Network and host based IDS with AV included and fully managed.

Performance

Fully resilient private VMWare pool for guaranteed performance and resilience. Hardware f5 load balancing with SSL offloading included.

Backups

Network backups plus managed encrypted off-site backups.

Emergency response

24 / 7 proactive monitoring with emergency response.

Data centre

24 / 7 data centre staffing and support.

Monitoring

24 / 7 data centre monitoring and secondary support.

Patching

Automatic system patching.

Trusted

ISO27001 compliant Data Centres.

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Jadu Continuum

Web Content Management

Keep your customers up to date, create and publish engaging web content securely and easily and on all devices.

eForms and Payments

Build secure and easy-to-use online forms, with flexible integrations and end-to-end transactions such as applications or payments.

Case Management

Your own digital concierge, providing a seamless experience and effective digital customer self-service.