Hillingdon Council has announced a significant milestone in its digital transformation journey by selecting Jadu as its new strategic digital partner.
Moving away from its legacy platform to implement the full Jadu Digital Platform, including an accessible website CMS and CRM, Hillingdon are marking a major step forward in enhancing public digital services for residents.
This is the beginning of a long-term strategic partnership designed to reshape how Hillingdon delivers digital services to its residents, leveraging AI and AI-enabled software platforms. With a shared commitment to innovation, automation, and service excellence, Hillingdon and Jadu are working collaboratively to streamline and digitise citizen-facing processes across the organisation.
The Council has selected the Jadu Digital Platform, including Jadu Central, its powerful content management system and intelligent forms, Jadu Connect case management capabilities, to deliver a streamlined and user-focused experience, and will utilise Jadu Creative design services. The migration will also include key integrations with back-office systems.
With the implementation of these tools, Hillingdon is focused on digitising high-demand services, reducing avoidable contact, and giving residents easier access to services through intuitive, self-service digital experiences. These integrations will ensure that services are not only connected behind the scenes but also seamless and consistent for residents.
With a strong internal digital team, Hillingdon is set to leverage Jadu’s reusable assets and extensible platform architecture to accelerate implementation. The partnership will focus on automation, AI-driven efficiency, and delivering real savings across services such as member portals and enquiries, complaints, Family Hubs room bookings and anti-social behaviour (ASB) reporting.
These services represent a significant portion of the council’s contact volume and are primed for automation, consolidation, and service improvement.
“The new technology will support the council’s ongoing digital transformation, making it easier for residents to access services and information online.”
said Councillor Martin Goddard, Hillingdon Council’s Cabinet Member for Finance and Transformation.
"Streamlining processes and enhancing digital tools will enable staff to focus resources where they are most needed, including support for vulnerable residents.”
This move places Hillingdon at the forefront of local government innovation, using modern tools to design services that are accessible, integrated, and proactive. From digital payments to case automation and developer enablement, the council is investing in capability, not just technology.
Suraj Kika, CEO at Jadu, commented:
“We’re excited to partner with Hillingdon Council. Their approach to innovation with AI is exactly what we believe in at Jadu. They’re not just replacing systems; they’re rethinking how services are delivered, with a focus on citizen experience and operational impact. We’re proud to be their partner on this journey.”
By consolidating systems and streamlining operations, Hillingdon aims to reduce contact volumes, improve notifications, and enhance self-service capabilities for citizens. The project is due to go live with Hillingdon’s refreshed website later this year.
