Groups

The group a user belongs to dictates what services, and therefore case types they can access. A user can only belong to one group, but a group can have access to multiple services. A group logically equates to a team or service area inside your organisation, for example the customer services group might have access to all services, whereas the Parking group can only see parking cases.

An example list of groups and the associated services each can access

Assigning a service to a group

To assign a service to a group navigate to the group page from Settings > User Administration > Groups and select the group. Then enable the toggle next to the service(s) you wish the group to have access to.