Complaints Service Design Template - Library

Item Description

A Microsoft Excel template completed to represent the CXM Case Type / Workflow for a corporate complaints process.

The spreadsheet provided here outlines all CXM Fields used within the Case Type definition, along with their corresponding Lables, Values and Data types, as well as details on all Status's that have been defined to effectively manage the process and where any XFP forms are used as part of any CXM Transitions.

Service design flow diagram
Direct Download Link
Minimum requirements
Jadu CXM and Jadu XFP
Integrated Systems
Target Audience
Lead Customer
Jadu Customer Success
User Tested
This artifact has been user tested.