Complaints CXM Case Type - Library

Item Description

CXM Case Type / Workflow to power stages 1, 2, and 3 of a corporate complaints process.

Multiple XFP Forms have also been shared in order to provide Citizens with the ability to raise the New Complaint intiailly, but then also subsequently to provide a response for any further information as required within the workflow.

An overview of the resulting complaint process is provided within the demonstration movie below.


Service design flow diagram
Direct Download Link
Minimum requirements
Jadu CXM and Jadu XFP
Integrated Systems
Target Audience
Public and Internal
Lead Customer
Jadu Customer Success
User Tested
This artifact has been user tested.