Get the most from your website and digital services
Led by specialists who know their subjects inside out, our comprehensive training programs provide your teams with the understanding, training and skills needed to use all of the key components and features of Jadu products, to help deliver a better customer experience.
Jadu Connect Training Foundation
Certified online course for up to 10 attendees
This foundation level, aimed at service designers and digital service creators, provides the basic skills required to build and manage basic processes in Jadu Connect. Topics covered include:
Platform Overview
Managing Users, Roles and Groups
Creating Workflows
Searching with Jadu Connect
Case Lists and Filters
Individual Case Dashboards
Creating Person Records and Cases
Jadu Connect Practitioner
Certified course for up to 5 attendees
Aimed at service designers and digital service creators, and expanding on the content covered at foundation level, this course will extend your knowledge of Jadu Connect. Topics covered include:
Filters and Dashboards
Reporting
Case Views
Case Dates
Jadu Central Forms Logic
Linked Cases
Letter Templates
Import / Export
Integrations Hub
MyAccount Set Up
Note: This course can be bundled with Jadu Connect Forms Practitioner training.
A training course for customer services advisors, call center operatives and other staff members that will be managing cases in Jadu Connect. Topics covered include:
