CXM Case Types

COVID-19 Community Assistance Form

CXM Workflow supplied by Broxbourne Council (created by Sopra Steria)

It’s an unsettling time at the moment due to the outbreak of coronavirus (Covid-19). We know that many of our local authority customers are having to react quickly and efficiently to be able to support citizens, especially those who are vulnerable.

This form can be used by citizens to ask for support for themselves, on behalf of someone else OR to volunteer for help.

This is particularly helpful for community support groups who are trying to identify citizens within the community most at risk of coronavirus and who may require additional support.

This form can be imported into Continuum XFP and edited and amended to meet your needs.

View Form Demo

 

Process map

Workflow diagram

 

 

Minimum requirements
XFP #109
Integrated Systems
CXM (optional)
Target Audience
Public and Internal
User Tested
This artifact has been user tested.
License