Tonbridge and Malling Borough Council announce launch of its new Jadu site

Tonbridge Castle Gatehouse and the mansion (now used as council offices) on a sunny day. In front or the mansion is a lawn and lots of flowers.

Tonbridge & Malling Borough Council has announced the go-live of its new Jadu website, which offers much improved navigation, access to better digital services and a design shaped by resident input.

The council uses the complete Jadu platform: Jadu CXM, Jadu CMS and Jadu XFP.

The site has been redesigned to be easier to navigate, with better access to everything from council tax and car parks to live events and licensing,” says the news item which lists improved features such as:

  • An integrated sign-in process so residents can see all their relevant information, including bin collection dates, council tax bills and benefit claims all in one place

  • Quick links, which make it easier to report issues, make applications and pay bills 

  • New-look forms for hassle-free online transactions from desktop and mobile devices

  • A modern, intuitive design which makes finding information and completing tasks more straightforward

Cllr Martin Coffin, TMBC's Cabinet Member for Finance, Innovation and Property, said:

“Residents told us they wanted our website to look better and be easier to use. Their feedback has helped shape our approach which is all about keeping things simple and making digital the default option for interacting with the council.

“The new site also offers great potential for ongoing improvements, making it more convenient for users to complete everyday tasks while also supporting our continuing drive for internal efficiencies.”

Ambrina Trudgill, Jadu VP of Customer Experience, said:

"It's fantastic to see Tonbridge and Malling Borough Council's new site go live. This was an ambitious project that saw a full platform overhaul based on Jadu’s 'Nova' theme, which is a visual design that brings content to life through the extensive use of imagery. 

“The website is testament to the council’s commitment to greatly improved user experience, and all those that worked to make it a reality."

View the new site at: 



Published: 30th June 2021