Change of Citizen Details Workflow - Library

Item Description

This case type allows personal data changes to be captured within CXM and then processed by a licensed user who has permission to be able to make amendments such as:

  • Address
  • Email address
  • First name
  • Last name
  • Telephone number - main
  • Telephone number - other

This is a self-contained case type - it has a CXM modal form for staff to capture changes rather than being linked to a publically available form.

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Minimum requirements
Jadu Continuum CXM
Integrated Systems
Target Audience
Lead Customer
Birmingham City Council