The good, the bad, the continuous need to get better

The launch of our new website was a seamless experience. We worked closely with the teams at Spacecraft Digital to make sure everything was in place and the ‘go-live’ checks were all completed to plan.

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Users put to the ‘task’ with intelligent eye tracking

Working closely with Spacecraft Digital for another round of eye tracking, we held a second day of testing at our council offices.

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Accessible, easy to use and inclusive to all. Does our new website pass the accessibility test?

Before our new website is launched, it must go through a rigorous testing process to ensure it is compatible with international accessibility standards and that’s it works in the same way whether users are browsing on desktop, mobile or tablet.

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Less is more: tailored content gives you what you want, quickly and easily

Our new website is launching next year and what you’ll notice is a dramatic redesign from the previous site, based on the big changes you have told us you want to see.

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Hounslow residents and council staff test brand new website with intelligent eye tracking

Creative agency, Spacecraft Digital, who are working with us to design the new website, held a day of user testing to investigate how everyday users would interact with the new website.

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What will your new council website look like?

As part of our website makeover, we have made some significant changes to the overall look and feel to make it a more enjoyable, easy and accessible site to use both on desktop and mobile.

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The journey begins…

Welcome to the first blog from Hounslow Council as we begin our journey of digital transformation within customer services. Read on to find out more…

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