Troubleshooting
An event in 'Manage Bookings' is listed as 'Calendar not found'
Possible causes:
The calendar that the booking was created against has been removed in Outlook
No resolution - the calendar cannot be found due its deletion in Outlook
The Office 365 integration has been disabled
Check the client ID and secret are correct in the Office 365 Integrations page, and re-save them.
The account used to connect to Outlook 365 has been de-authorised
Authorise the necessary account in the Integrations page.
A calendar is displaying as 'Sorry, no slots can be booked at the moment. Please try again later.'
Possible causes:
The question is configured against a calendar that has been removed or cannot be accessed
In the question settings, click 'Refresh Calendars'. If the dropdown changes to 'Please Choose', select a different calendar. If the drop down is empty, check that the Office 365 Integrations page has been completed correctly, with the correct accounts are authorised.
The question is configured against an Event Booking Configuration that has been removed
In the question settings, select a new Event booking Configuration.
The account used to connect to Outlook 365 has been de-authorised
Authorise the necessary account in the Integrations page.
The Office 365 integration has been disabled
Check the client ID and secret are correct in the Office 365 Integrations page, and re-save them.
An event in 'Manage Bookings' is marked as 'Read-only'
Read-only bookings are not necessarily a problem - they are just unable to be edited or changed.
Possible causes:
The calendar that the booking was created against has been removed in Outlook
No resolution - the calendar cannot be found due its deletion in Outlook
The question that the booking was created against has been removed
No resolution - the question cannot be found due its deletion from the form
The account used to connect to Outlook 365 has been de-authorised
Authorise the necessary account in the Integrations page.
The Office 365 integration has been disabled
Check the client ID and secret are correct in the Office 365 Integrations page, and re-save them.
A certain date/time slot is unavailable for booking
Possible causes:
All possible simultaneous events are booked for the slot
No resolution - this is the intended behaviour. Consider increasing the number of simultaneous bookings in the Event Booking Configuration.
A slot has been blocked by a manually added event in Outlook
Remove the blocking event manually in Outlook.
A certain date/time slot is available for booking when it should not be
The slot has not been blocked by a manually added event in Outlook
Add a blocking event manually in Outlook.